Informative Articles Warning About Smile Direct Club - Horror Stories and Bad Reviews

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Informative Articles Warning About Smile Direct Club - Horror Stories and Bad Reviews

#1 Post by bbsadmin »

https://whyy.org/segments/inside-the-ba ... -ecN7wLAzw

https://hindenburgresearch.com/smiledir ... es-mouths/
  • Alabama and Georgia dental boards have enacted rules that render some of the company’s practices illegal. We expect more states will follow suit.
  • Major medical organizations like the American Dental Association and the American Association of Orthodontists have alleged that SmileDirectClub puts patients in danger and is practicing medicine illegally. They have filed complaints with the FTC, FDA, and at least 36 state boards.
  • SmileDirectClub’s practices have earned it over 1,200 Better Business Bureau complaints in just 5 years as a company. We communicated with one customer who was forced to use wire cutters to remove SDC products after he struggled to breathe. Review sites are replete with other horror stories of customers who had to take emergency dentistry into their own hands.
I'm the owner/admin of this site. Had ceramic uppers, metal lowers ~3 years in my early 40's. Now in Hawley retainers at night!

bbsadmin
Posts: 3438
Joined: Sat Aug 28, 2004 7:03 pm
Location: Northern California
Contact:

Re: Informative Articles Warning About Smile Direct Club

#2 Post by bbsadmin »

And here's a new one that is quite alarming:
https://www.theverge.com/platform/amp/2 ... er-refunds

SmileDirectClub has asked some customers dissatisfied with the product to sign extremely restrictive nondisclosure agreements that stifle them from saying anything negative about the company in order to get a refund, according to a report from The New York Times published on Wednesday.



The original article from the New York Times:
https://www.nytimes.com/2020/01/21/tech ... e-nda.html

This Company Says It Will Fix Your Smile. It May Shush You if It Doesn’t.
SmileDirectClub, which sells teeth aligners online, has worked to limit information about customer dissatisfaction.


...but when the aligners did not correct Ms. Weakley’s teeth as promised, she asked for a refund. After a lengthy back-and-forth, SmileDirectClub said she would get her money back if she signed a nondisclosure provision as part of a general release form. In September, Ms. Weakley, 25, agreed. “Going forward, I can’t say anything,” she wrote in an email.....
I'm the owner/admin of this site. Had ceramic uppers, metal lowers ~3 years in my early 40's. Now in Hawley retainers at night!

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